Frequently Asked Questions
We invite you to check your SPAM box, as
our e-mails sometimes land there. In this case, please mark them as
"non-spam" to ensure that you receive future updates on your order.
Also check the email address you use.
Please contact us at support@derbsultanshop.com if the problem persists.
Contact us at support@derbsultanshop.com, specifying the order concerned and the changes required.
Changes are generally possible within 48 hours of order confirmation
It is usually possible to cancel an order free of charge within 6 hours
of confirmation. Please contact us as soon as possible at
support@derbsultanshop.com, quoting your order number.
Unfortunately,
we cannot guarantee that cancellation will be possible depending on the
time at which we receive your request. This is because, in order to
deliver your order as quickly as possible, we start the first stages of
production very quickly.
Most of our products are custom-made and take time to produce. Please
allow at least two weeks for production and delivery of your
personalized Product. The delivery time is specified on the product
page.
You can track your order on the Track my Order support@derbsultanshop.com page.
You'll also receive email notifications at every stage of production and dispatch.
We deliver all over the world, with the exception of certain remote
locations for which our delivery solution may take a long time. Please
contact us if you have any doubts.
If you have had a problem with your product, please contact us by email
at support@derbsultanshop.com, mentioning your problem, your order number
and photos if possible. You don't need to provide us with proof of your
warranty - it's all stored in our system.
Our Product is made to the highest quality standards, but we recommend avoiding contact with seawater or chemicals.